Most ERP issues aren’t caused by the software; they are caused by a lack of available expertise when things go wrong. With a team of 50+ certified professionals, we provide the technical depth and rapid response times that small boutique partners simply cannot match.
Comprehensive suport for every version
Whether you are running a legacy on-premise Navision instance or the latest Business Central Cloud environment, we have the specialized knowledge to keep your business running.
1. Dynamics 365 Business Central (Cloud & On-Prem)
Extension Management: Troubleshooting and optimizing your AL code and Visual Studio Code extensions.
Monthly Updates: We manage Microsoft’s semi-annual release waves, ensuring your customizations don’t break during updates.
AppSource Integration: Support for third-party apps (Continia, Tasklet, Shopify, etc.).
2. Legacy Navision (NAV) Support
Don’t be told your system is „too old” to support. We have 15 years of experience in:
C/AL Code Maintenance: Expert debugging for NAV 2009, 2013, 2015, 2017, and 2018.
SQL Server Optimization: Improving performance for large legacy databases.
RTC & Classic Client: Support for all interface generations.
Our Service pillars
Proactive Monitoring
We don't just wait for you to call. We monitor system performance to catch "deadlocks" and sync errors before they impact your operations.
Guaranteed SLAs
From 1-hour emergency response to 8-hour standard support, our UK-aligned SLAs are backed by a 50-man delivery center.
Developer-Led Helpdesk
Tired of talking to first-level agents who don't understand code? Our support desk is staffed by consultants who can actually fix the problem.
Knowledge transfer
Every ticket resolution includes a brief explanation or documentation, empowering your internal "Super Users."
How We Transition You to the UK Market Standards
If you are a UK business looking for a new partner, we offer a seamless Takeover Process:
- System Audit: A deep dive into your current modifications and technical debt.
Documentation Gap Fill: We document your system where previous partners may have left it blank.
Stabilisation Phase: Fixing the „nagging issues” that have been ignored for years.
Continuous Improvement: Transitioning from „fixing” to „evolving.”
Ready to start?
Stop settling for „good enough” support. Join 150+ companies who rely on our 15 years of ERP mastery.
Our Support Services
Availability: Weekdays from 8:00 AM to 4:30 PM via an electronic ticketing system for full transparency.
Phone consultation
Immediate expert advice
Remote diagnostics
Quick online problem resolution
Training
For users and administrators
Development capacity
Upgrades, migrations, and custom solutions
Why choose us
Expert assistance
even after implementation
Fast response time
based on SLA
Transparent ticketing system
to check the status
Flexible support packages
tailored to your needs
Choose Your Support Plan
We offer flexible support packages tailored to your needs. Select a plan and request your personalized quote.
GOLD
For businesses that need proactive support and upgrade readiness.
Include:
- 20 hours/month
- SLA (includes upgrade or migration tasks)
SILVER
Ideal for regular support and guaranteed response times.
Include:
- 10 hours/month
- SLA (urgent issues within 1 business day)
BRONZE
Flexible, pay-as-you-go support for occasional needs.
Include:
- Availability
- Bookable hours or Time and Material
References
Testimonials
Looking for a support plan that fits your business?
Tell us about your setup and requirements, and we’ll prepare a personalized quote for your Business Central or Navision support.