Case study · Process automation · Approvals and documents

Paperless approvals and document management for a UK client

A UK organisation replaced email-and-paper approvals with automated purchase and invoice approval workflows and documents stored directly against Business Central records.

Approval workflowsDocument managementPower AutomateAudit trail

The challenge

Purchase requests and supplier invoices were approved by email or on paper. Documents were scattered across inboxes and shared drives, approvers lost track of what was waiting for them, and auditors had to ask for evidence one invoice at a time.

Our approach

Approval rulesTogether with finance we defined who approves what – by amount, department and cost centre – including substitutes for holidays.
Workflows in Business CentralPurchase order and purchase invoice approval workflows were configured, with notifications and escalation.
Approve where people workWith Power Automate, approvers can approve or reject from Outlook, Teams or their phone, while Business Central stays the single source of truth.
Documents on the recordIncoming invoices and supporting documents are captured and attached to the related Business Central records, with storage in SharePoint for longer-term retention.

The results

No more chasing approvalsEveryone sees what is waiting for them, and overdue items escalate automatically.
Complete audit trailWho approved what and when is recorded in the system.
Everything in one placeThe invoice, the order and the approval history sit together.
Stronger controlsApproval limits are enforced by the system, not by memory.

What made the difference

The technology is standard Microsoft – Business Central workflows, Power Automate and SharePoint. The value came from agreeing simple, clear approval rules first and then making approval as easy as answering a Teams message.

Client details are anonymised for confidentiality. References are available on request.

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